The NWHS Helpline is operated by trained and experienced operators and is available 24hrs a day 7 days per week. We maintain a computerised database of vetted approved and monitored traders and services at the Helpline and this is used to provide callers with contact information for traders in their area.

All calls are monitored and a record of these is provided to us on a daily basis. To contact the Helpline simply phone free on

"We know that every call is crucial and our response can make the difference between a good result and a serious problem"